VEROISEO™ aims to provide a clear and practical return process.
Return Period
Eligible products may be returned within 30 calendar days after delivery.
Return Conditions
A return may be accepted when:
- The product is unused and in original condition
- The product has not been damaged through customer use
- Original packaging is included where reasonably available
- Proof of purchase or order information is provided
Certain customized, personalized, final-sale, or clearly marked non-returnable products may be excluded when this is stated before purchase.
Requesting a Return
Email service@veroiseo.com before sending the item. Include your order number, the product concerned, the reason for the return, and photos or video if the item is damaged or incorrect.
Please do not send a return to the business registration address unless our support team specifically instructs you to do so. An approved return request will include the correct return destination and shipping instructions.
Return Shipping Costs
For preference-based returns, such as a change of mind or ordering the wrong option, the customer is generally responsible for return shipping costs.
If the product is damaged, defective, incorrect, or materially different from its description, VEROISEO™ will provide an appropriate solution without charging the customer for the related return or replacement process.
Refund Processing
After the returned product is received and inspected, approved refunds are issued to the original payment method within 5–10 business days. Your bank or payment provider may require additional processing time.
If an approved refund does not appear after 15 business days, contact service@veroiseo.com.
Exchanges
For the fastest resolution, we may recommend returning the original item and placing a new order. Where a product issue is caused by damage, defect, or fulfillment error, we may offer a replacement or another suitable solution.