VEROISEO™ ships orders through its own or partner fulfillment facilities depending on inventory availability and the delivery destination.
Order Processing
Orders are generally processed within 2–5 business days after payment confirmation. During holidays, promotions, or periods of unusually high demand, processing may take up to 6 business days.
Shipping Fees
Shipping costs are calculated at checkout according to the delivery destination and available shipping method. Any applicable shipping charge will be shown before payment is completed.
Estimated Delivery Times
The following delivery estimates begin after dispatch:
- United States: 8–14 business days
- Canada, United Kingdom, and Australia: 10–16 business days
- Other international destinations: 14–21 business days
These are estimates rather than guaranteed delivery dates. Customs processing, weather, carrier disruption, remote-area delivery, and seasonal volume may affect the final arrival date.
Tracking
After dispatch, customers receive a shipping confirmation email with available tracking information. Tracking may take 1–3 business days to activate or update after the carrier receives the parcel.
Customs and Import Charges
International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are generally the customer’s responsibility.
Address Changes and Cancellations
Requests to update a shipping address or cancel an order must be submitted to service@veroiseo.com within 12 hours of purchase. We will try to assist before fulfillment begins, but a request cannot be guaranteed once processing or dispatch has started.
Delayed, Lost, or Damaged Packages
If a package is delayed, appears lost, or has no tracking movement for an extended period, contact us with your order number and tracking details.
If a parcel arrives damaged, send clear photos of the packaging and product as soon as possible. We will review the case and work with the carrier or fulfillment partner to provide an appropriate replacement, refund, or other solution.